Privacy Policy

Effective Date: Aug 5, 2025

Introduction

At FitMech ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website FitMech.store and make purchases from us.

By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account on our website

• Make a purchase or place an order

• Subscribe to our newsletter

• Contact our customer support team

• Participate in surveys or promotions

This information may include:

• Full name and contact information (email address, phone number, mailing address)

• Payment information (credit card details, billing address)

• Account credentials (username, password)

• Demographic information (age, gender, fitness interests)

• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data

• Browser type and version

• Operating system information

• Pages visited and time spent on our site

• Referring website information

• Device identifiers and mobile device information

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and shopping cart contents

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

• Improve our website functionality and user experience

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Customer Service

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Provide customer support and respond to inquiries

• Handle returns, exchanges, and warranty claims

Website Improvement and Personalization

• Analyze user behavior to improve our website

• Personalize your shopping experience

• Recommend products based on your preferences

• Optimize our website performance and functionality

Marketing and Communications

• Send promotional emails about new products and special offers

• Provide fitness tips and training content

• Conduct surveys and gather feedback

• Send important updates about our services

Legal and Security Purposes

• Comply with legal obligations and regulations

• Protect against fraud and unauthorized transactions

• Maintain the security of our website and customer data

• Resolve disputes and enforce our terms of service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing (Stripe, PayPal, etc.)

• Shipping and logistics

• Email marketing services

• Website analytics and optimization

• Customer support platforms

These providers are contractually required to protect your information and use it only for the specified services.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests

• Protect our rights, property, or safety

• Investigate potential fraud or security breaches

• Enforce our terms of service and policies

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure payment processing systems

• Regular security audits and vulnerability assessments

• Employee training on data protection practices

• Access controls and authentication systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Account Information

You can access, update, or delete your account information by:

• Logging into your FitMech account

• Contacting our customer support team

• Sending an email to privacy@fitmech.store

Marketing Communications

You can opt out of promotional emails by:

• Clicking the "unsubscribe" link in any marketing email

• Updating your communication preferences in your account settings

• Contacting us directly to remove your email from our marketing lists

Cookies and Tracking

You can control cookie settings through your browser preferences. Note that disabling cookies may affect your website experience and some features may not function properly.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal obligations and regulations

• Resolve disputes and enforce our agreements

• Maintain accurate business and financial records

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending an email notification to registered users

• Displaying a notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FitMech Customer Privacy Team

• Email: info@fitmech.store

• Phone: +1 240-409-9844

Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.